YMCA BLACKBURN COMPLAINTS PROCEDURE[53]
Annual complaints performance and service improvement report June 24
YMCA Blackburn board response 24th June 2024-
‘We see a healthy complaints culture as integral to Stakeholder Engagement. Whilst the report recognises a good response to complaints, the Board understands that further investment is needed to ensure real time data collection of complaints and responses. Therefore, the Board have invested in software that expands upon the existing data collection provision to now enable further methods of communication for residents.’
